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Quality

Mission and Purpose

The mission of the Children’s Home Society of West Virginia Continuous Quality Improvement (CQI) Program is to provide the quality services and programs for children and youth, while helping to enhance, preserve, and strengthen the well being of children, youth, and their families.

The purpose of the CQI is to manage and facilitate the methods and processes that will assure continuous improvement to the quality of the services and programs provided to children, youth, and families.

The Continuous Quality Improvement Program Description

The Society establishes the CQI Program as the core means to measure and manage the quality services and programs to the children youth and families served. Different groups within the Society assume responsibility for the implementation of the CQI Program. The CQI Program establishes the Council on Accreditation standards as the primary standard for quality.

The CQI Program also seeks to incorporate compliance with established regulatory and licensing bodies deemed necessary by the Society.  Those identified bodies are as follows:

  • WV Department of Health and Human Resources Office of Social Services, Child Placing and Child Caring License
  • WV Department of Health and Human Resources Office of Health Facility Licensure and Certification, Behavioral Health Services License
  • Local County Health Departments
  • State Fire Marshal’s Office
  • WV Department of Health and Human Resources Bureau for Medical Services
  • WV Department of Health and Human Resources Office of Maternal, Child, and Family Health

These licenses require compliance with established requirements with regard to service delivery and quality, client’s rights, staff credentials, training, facility structure, etc.  The CQI Program also monitors contract compliance for each of the programs.

Responsibilities of the CQI Program

  • To assure quality services and outcomes for children, youth, and families served by the Society;
  • Assure compliance with established regulatory, licensing and accrediting bodies;
  • To develop, maintain, and improve processes and methods that will assure continuous quality improvement;
  • Monitor, measure, and report the quality of programs and services using the established outcomes;
  • Develop, maintain, and improve management information systems that will provide data and analysis of the quality of outcomes for the children, youth, and families served by the Society;
  • Collect, inform, and interpret programs of regulations, policy, best practices, and opportunities;
  • Manage the education, training, and human resource management of staff to assure quality service delivery and development of staff;
  • Develop, maintain, and improve the quality of facilities and properties of the Society;
  • Support for all programs and the staff providing the services; and
  • Manage the Plans for Positive Change and external plans of correction and monitor implementation.

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